Skill for IT Professionals to improve business consultancy skills

Steps for clear communication

  • Correctly identify the communication objective and target audience
  • Correctly frame the problem 
  • Use the Pyramid Principle framework to guide you in your thinking & communication 

    • S-C-Q-A: Situation, Complication, Question and Answer

      (Richard Hare, Feb 12, 2009)
  • Develop a strong and clear introduction to your business communication 
  • Develop a strong leave behind message to galvanize business users into action 
  • Learn how to persuade business users to accept your proposal 
  • Enhance interpersonal communication skills 
  • Present confidently to your clients or users

  1. Context of Business Communication for IT Professionals within the organisation

    Recognise the Business need for Effective Communication

    Define and set your personal Objectives & Goals 

  2. Structured Thinking for effective communication
    • Elements of a Structured Mind  (mind map)
    • How to use the SCQA (Situation-Complication-Question-Answer) framework to create an effective introduction  
    • How to use TRES (Title-Reason-Evidence-Significance) to build the body of your presentation  
    • How to use the Grid system to develop your presentation

  3. Delivering your presentation with maximum impact 
    • Recognise & Use PIAU (Persuade-Influence-Assert-Understand), the 4 Influencing Styles to maximise impact  
    • Use Body Language for maximum Personal Impact & Building Rapport  
      • eye contact
      • nodding (but don't too much)
      • raise eyebrows
      • smile
      • mirroring gesture, facial expression, tone, vocal pace, language
      • speak at same pace or slower to create rapport
      • light touch to elbow of a person
      • use hand gesture to stress the points
    • Attention grabbers
    • Employ “Leave behind” messages  
    • Effective use of visual aids, props, powerpoint  
    • Employ Vocal Variety for maximum impact  
    • Exercises to deal with nervousness  
    • Check the mirror – basic grooming to prevent distractions  
  4. Interpersonal Communication Skills
    • Verbal & Non-verbal communication skills  
    • Active listening skills – how to listen and respond appropriately  
    • Dealing with Q&As
  5. Creating physical deliverables


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