Skill for IT Professionals to improve business consultancy skills
Steps for clear communication
- Correctly identify the communication objective and target audience
- Correctly frame the problem
- Use the Pyramid Principle framework to guide you in your thinking & communication
- S-C-Q-A: Situation, Complication, Question and Answer
(Richard Hare, Feb 12, 2009) - Develop a strong and clear introduction to your business communication
- Develop a strong leave behind message to galvanize business users into action
- Learn how to persuade business users to accept your proposal
- Enhance interpersonal communication skills
- Present confidently to your clients or users
- Context of Business Communication for IT Professionals within the organisation
Recognise the Business need for Effective Communication
- Define your role as an IT professional within the organisation
- Identify the audience to whom you need to communicate – internal & external
- Recognise the purpose of your communication – Persuade, Inform, Inspire
Define and set your personal Objectives & Goals
- Structured Thinking for effective communication
- Elements of a Structured Mind (mind map)
- How to use the Pyramid Principle framework to structure the issue
- How to use the SCQA (Situation-Complication-Question-Answer) framework to create an effective introduction
- How to use TRES (Title-Reason-Evidence-Significance) to build the body of your presentation
- How to use VA (Visualisation-Action) to close your presentation
- How to use the Grid system to develop your presentation
- Delivering your presentation with maximum impact
- Recognise & Use PIAU (Persuade-Influence-Assert-Understand), the 4 Influencing Styles to maximise impact
- Use Body Language for maximum Personal Impact & Building Rapport
- eye contact
- nodding (but don't too much)
- raise eyebrows
- smile
- mirroring gesture, facial expression, tone, vocal pace, language
- speak at same pace or slower to create rapport
- light touch to elbow of a person
- use hand gesture to stress the points
- Attention grabbers
- Employ “Leave behind” messages
- Effective use of visual aids, props, powerpoint
- Employ Vocal Variety for maximum impact
- Exercises to deal with nervousness
- Check the mirror – basic grooming to prevent distractions
- Interpersonal Communication Skills
- Verbal & Non-verbal communication skills
- Active listening skills – how to listen and respond appropriately
- Dealing with Q&As
- Creating physical deliverables
Recognise the Business need for Effective Communication
- Define your role as an IT professional within the organisation
- Identify the audience to whom you need to communicate – internal & external
- Recognise the purpose of your communication – Persuade, Inform, Inspire
Define and set your personal Objectives & Goals
- Elements of a Structured Mind (mind map)
- How to use the Pyramid Principle framework to structure the issue
- How to use the SCQA (Situation-Complication-Question-Answer) framework to create an effective introduction
- How to use TRES (Title-Reason-Evidence-Significance) to build the body of your presentation
- How to use VA (Visualisation-Action) to close your presentation
- How to use the Grid system to develop your presentation
- Recognise & Use PIAU (Persuade-Influence-Assert-Understand), the 4 Influencing Styles to maximise impact
- Use Body Language for maximum Personal Impact & Building Rapport
- eye contact
- nodding (but don't too much)
- raise eyebrows
- smile
- mirroring gesture, facial expression, tone, vocal pace, language
- speak at same pace or slower to create rapport
- light touch to elbow of a person
- use hand gesture to stress the points
- Attention grabbers
- Employ “Leave behind” messages
- Effective use of visual aids, props, powerpoint
- Employ Vocal Variety for maximum impact
- Exercises to deal with nervousness
- Check the mirror – basic grooming to prevent distractions
- Verbal & Non-verbal communication skills
- Active listening skills – how to listen and respond appropriately
- Dealing with Q&As
- Advantages & disadvantages of handouts / samples
- Importance of following up after the presentation
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