Summary of "How One Fast-Food Chain Keeps Its Turnover Rates Absurdly Low"

The original article is on HBR.  It is about how Pal's Sudden Service keeps its staff turnover rate low.

Let me keep the long story short:

  1. Hire for attitude and train for skill
  2. Even great people need constant opportunities for improvement --> that is learning
    1. New employees get enough training
    2. Existing employees get continuous assessment/calibration and re-training.
  3. Serious about teaching
    1. Master reading list for management staff
    2. Skip level discussion on reading
    3. 10% time on teaching
    4. identify subject and target and teach everyday


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