Knowledge of IT manager
HR management
IT governance
- alignment with biz strategy
- Value delivery
- risk management
- resource allocation
- performance management
Risk
- CIA confidentiality , integrity , availability
- VIT - vulnerability, threat, impact
Online transaction
Security
- policy
- senior management commitment
- fiduciary duty. Due care
- segregation of duties / need to know
BIA
- asset inventory
ITIL
- incidence
- problem
- service category
- inventory
Outsource management
- Responsibility
- delivery
- risk management
- advantage
- disadvantage
- contract
- assurance, audit right, SLA ,
- BCP, DR
- insourcing vs outsourcing
-
System Development
Change Management
Incident response
Policy, standard , guideline , procedure.
IS roles
System development
Project management
Service desk
Data Management
Information Security
Vendor and Outsourcer management
Operation (infra op and maintain) - operator, librarian, scheduler, control.
Media management
System Admin
IS Operation
IT governance
- alignment with biz strategy
- Value delivery
- risk management
- resource allocation
- performance management
Risk
- CIA confidentiality , integrity , availability
- VIT - vulnerability, threat, impact
Online transaction
- besides CIA, need non-redeputable and accountable
Security
- policy
- senior management commitment
- fiduciary duty. Due care
- segregation of duties / need to know
BIA
- asset inventory
ITIL
- incidence
- problem
- service category
- inventory
Outsource management
- Responsibility
- delivery
- risk management
- advantage
- disadvantage
- contract
- assurance, audit right, SLA ,
- BCP, DR
- insourcing vs outsourcing
-
System Development
- SDLC
- Business case
- feasibility study
- Design
- Agile approach
Change Management
Incident response
Policy, standard , guideline , procedure.
IS roles
System development
Project management
Service desk
Data Management
Information Security
Vendor and Outsourcer management
Operation (infra op and maintain) - operator, librarian, scheduler, control.
Media management
System Admin
IS Operation
- IS Management
- resource allocation
- resource utilization
- ensure compliance
- IS Operations
- schedules for each shift
- change management
- monitor system performance and resouce usage
- monitor SLM
- review log
- ensure timely resolved of incidents and problems
- ensure IS processing recover in timely manner
- Information Security
- CIA of data
- vulnerabilities
- patches
- detect intrusion attempts
- resolve security events, incidents and problem timely
- logical and physical access control
- A user complaint anonymously on the wall on computer performance, what would your response?
- Some user query the performance of our team, how do you sort out this problem?
- How do you tighten up relaxed security measures?
IT-M job
- Daily
- Weekly
- Review helpdesk outstanding cases
- review networkmonitor logs
- Team quick meeting
- Monthly
- Team report
- Vendor meeting
- Annual
- year plan
- appraisal
- Ad hoc
- Business reports
- Incident Handling
- Problem and incident management
- System Upgrade / New System
- Project Management
- Requirement Design
- Implementation
- Procurement
- MIS report
- report job
- Planning
- Capacity
- Job redesign
- Reliability improvement
- Service catalog expand
Team Service Catalog
- Helpdesk
- IT Operator
- Apply patches
- Testing and Rollout
- Application Support
- Report Generation
- Manual
- Monthly
- Automatic
- Montly
- Weekly
- Daily
- Ad-hoc enhancement
Comments